📧 Email Support – 24/7
✉️ info@rattancirebon.com
“For email inquiries, our team is available around the clock. Expect a fast and helpful response anytime.”
📱 Phone / WhatsApp
📲 +62-812-2987-001
“Call or message us on WhatsApp for quick assistance with orders and product details.”
📍 Our Address
📌 Cirebon, West Java, Indonesia
“Visit our workshop in the heart of Indonesia’s rattan center.”
🌐 Follow Us
📷 Instagram | 👍 Facebook | 💼 LinkedIn
“Stay connected and discover our latest rattan furniture designs and updates.”
⏳ Production Lead Time
“Our standard production lead time is 5-6 weeks after receiving your down payment, under normal conditions.”
🎨 Custom Designs
“For custom-made items, production may take longer due to the trial-and-error process. This ensures your final product meets your exact specifications.”
📅 Peak Seasons & Delays
“During peak seasons or when materials are limited, lead times may extend to 8-10 weeks. We recommend contacting us before ordering so we can provide a more accurate timeline and inform you of any possible delays.”
🧾 Sample Before Production
“Samples are created before mass production, especially for new designs or custom prototypes. All costs for sample production—including materials, labor, and development—are the responsibility of the buyer.”
⚒️ Trial & Development Process
“The sample-making process often involves trial and error to ensure the final product matches your exact design specifications. This may result in extra material use and labor hours.”
💲 Sample Pricing
“Due to the additional work, sample prices are charged at 2x the standard item price.
For example: if a table normally costs USD 50, the sample price will be USD 100.”
📌 Single Item Orders
“Requests for a single item (for interior projects or personal use) are also treated as sample orders and priced accordingly.”
💰 Additional Service Fees
“Extra service fees may apply for requests outside our standard offerings. This includes, but is not limited to:”
📦 Special Packaging
🏷️ Custom Labeling
✨ Personalized Requests or Modifications
🛠️ “These fees cover the extra materials, labor, and coordination needed to meet your requirements. All additional services will be quoted and confirmed in advance, ensuring transparency and mutual agreement before we proceed.”
🪑 Craftsmanship Guarantee
“We take pride in every handcrafted product and guarantee your satisfaction until the item safely reaches you.”
⚠️ Defective Products
“If you receive a defective product, please contact us via email within 2 weeks of delivery. To help us review the issue, include clear photos or videos of the defect. Each defective item must have its own image. Claims without documentation or submitted after the 2-week period cannot be accepted.”
🔄 Claim Resolution
“Approved claims or replacements will be credited toward your next order. Please note that refunds via bank transfer are not available.”
📦 Minimum Order Requirement
“Our minimum order is 1x20ft container.”
🪑 Personal Use Orders
“For personal or single-item purchases, pricing will follow our standard sample rates.”
🤝 Wholesale & Bulk Orders
“If you’re interested in wholesale pricing, please contact us directly. Our team will gladly provide details and discuss the best options for your needs.”
💳 Payment Terms
“Our payment terms are designed for a smooth and efficient process for both parties.”
📦 Full Container Orders
40% Down Payment – Required upfront to confirm your order and begin production (covers initial materials & preparation).
60% Balance – Due once goods are ready for shipment. We’ll notify you when production is complete, and the final payment must be made before dispatch.
🚛 Local & LCL (Less than Container Load) Orders
40% Down Payment – Paid at the time of order confirmation.
60% Balance – Settled once the order is completed and ready for delivery or ex-factory collection.
🤝 Commitment & Efficiency
“These terms ensure timely production, smooth logistics, and on-time delivery. We appreciate your cooperation in following this process.”
🕒 Order Change Policy
“Once 5 days have passed after receiving the down payment, no changes to the order can be made.”
📑 Order Confirmation
“The down payment confirms that all details—designs, specifications, and quantities—are finalized and approved. Production begins immediately after this point.”
⚒️ Production Steps Include:
✂️ Cutting materials
🧩 Purchasing & preparing additional components
🔧 Processing accessories specific to the order
📌 Why Changes Aren’t Possible
“By this stage, significant resources are already committed. Any changes would cause material waste and extra costs, as most prepped materials and components cannot be reused.”
✅ Strict Commitment
“To ensure smooth operations and avoid unnecessary expenses, we strictly follow the original order specifications once production has started.”
⛔ Order Cancellation Policy
“Once an order is confirmed, cancellations are not permitted and no refunds will be issued. This ensures smooth processing and prevents disruptions to our production schedule.”
📝 Review Before Confirming
“We strongly recommend reviewing all order details—designs, quantities, and specifications—before finalizing your purchase. This helps avoid errors and ensures everything meets your expectations.”
🤝 Commitment to Efficiency
“Your understanding and cooperation with this policy allow us to maintain an efficient workflow and deliver quality products on time for all customers.”
🪑 100% Handmade Craftsmanship
“Every product we create is handmade with precision and care, using only natural materials.”
🌿 Natural Variations
“Because of the organic nature of rattan and the artisanal process, no two items are ever identical—even when crafted by skilled artisans.”
✨ Unique Character
“These natural irregularities and subtle blemishes are not flaws, but the authentic features that give each piece its unique charm and timeless appeal.”