- Minimum order quantity: 1x20ft container (mixed designs allowed).
- Each design must have a minimum of 10 pieces.
- Orders below the minimum requirement will be charged at retail price.
The production timeline is estimated to be five to six weeks following the receipt of the required down payment.
FOB (Free On Board) Terms: A down payment of 40% of the total order value is required upfront. The remaining 60% balance is to be paid within five days after receiving copies of the necessary shipping documents, including the Bill of Lading, Invoice, Packing List, and other relevant paperwork.
Ex-Factory Terms: A down payment of 40% of the total order value is required upfront. The remaining 60% balance must be settled in full prior to the shipment of the goods.
Inco Term 2000, FOB Jakarta
- Wrapping Paper: Designed to meet export-quality standards suitable for sea shipping.
- Boxes: Provided upon request, tailored to specific requirements.
Additional Service Charges: Special packaging, custom labeling, and other requested services.
The cost of product samples for new customers, including the associated shipping charges, will be borne by the buyer. Complimentary samples are available exclusively for regular customers as part of our ongoing business relationship.
Once the down payment has been received, order cancellations are strictly prohibited, and refunds will not be provided under any circumstances.
Once the down payment has been received, order cancellations are strictly prohibited, and refunds will not be provided under any circumstances.
The buyer is obligated to inspect the goods for any visible defects promptly upon receipt. Any complaints regarding visible defects must be reported immediately. In the absence of such a complaint, the goods will be considered accepted as received. As our products are meticulously and individually handcrafted, the warranty is applicable solely until the items are successfully delivered to and received by the customer. Any grievances or claims regarding the condition or quality of the products must be formally communicated via email within a maximum allowable period of 14 days from the date of receipt. To ensure a thorough evaluation, all claims must be accompanied by comprehensive supporting documentation, including high-resolution photographs, detailed video recordings, or any other relevant evidence. Claims submitted without the required evidence will not be accepted or processed. Any claim submitted after the allowed period will not be accepted.
Approved claims or replacements will be deducted from the subsequent invoice. Please note that refunds or direct transfers are not available.
Each of our products is 100% handmade, crafted with precision and care from natural materials. Due to the organic nature of these materials and the artisanal process, no two items can ever be exactly the same, even when made by seasoned professionals. We believe that these natural irregularities and subtle blemishes are not flaws but rather the defining features that give each piece its extraordinary character and timeless appeal.
