FREQUENTLY ASK QUESTIONS

1x20ft container, Mix design is allowed with minimum 10 pcs / design.

1x20ft is equal with 60 pcs Peacock chairs. If the order not Peacock chairs collection, please make resume with detail order (model and qty) and send by email (info@rattancirebon.com) so we can help to calculate total CBM. We will inform you if the order is already fit to 1x20ft or need to adjustment.

Production time 10-12 weeks after downpayment received.

FOB Term: 40% Down payment, 60% after 5 days receiving copy document (Copy Bill of Lading, Invoice, Packing List, etc)

Ex. Factory Term: 40% Down payment, 60% before shipment.

Inco Term 2000, FOB Jakarta

Wrapping Paper (export standard for sea shipping)

Box (Based on request)

Special Packaging , Labelling, and other

Sample Cost for new customer will be buyer’s account including shipping cost. Free sample applied for reguler buyer.

Buyer is under obligation to inspect the goods for any visible defects immediately upon reception. Where visible defects are concerned, buyer must send a complaint immediately. Without such complaint the goods are deemed accepted. Other defects should be, ultimately within 5 days, notified to CV. Rattan Sanga  Sanga in writing. Product claims must also have a picture included. Without such complaint the goods are deemed accepted.

No Cancel order after down payment received, NO REFUND.

Not allowed after one week on production progress

This product is 100% handmade, using natural materials. It is therefore impossible to produce identical products, even though they are crafted by professionals. We believe that the natural imperfections and blemishes are what make  this product charming and unique. 

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